Our Team

Meet Our Team

Our dedicated crew brings decades of experience in towing, recovery and roadside assistance. Get to know the professionals who keep drivers across North Carolina safe on the road.

50+

Years Combined Experience

24/7

Always Available

15K+

Successful Rescues

100%

Certified Professionals

Leadership Team

The experienced professionals leading our operations and ensuring excellence in every service call

Founder & Lead Operator

William “Bill” Evans

Lead Tow Truck Operator

With over 15 years of industry experience, Bill oversees our towing operations and specializes in accident recovery and long‑distance hauling. He ensures every vehicle is treated with care and professionalism.

Specializations:

Accident Recovery Long-Distance Hauling Heavy-Duty Towing Fleet Management

⭐⭐⭐⭐⭐ 5.0 Customer Rating

Operations Manager

Sarah Martinez

Dispatch Coordinator

Sarah keeps our operations running smoothly by coordinating calls and dispatching the right team for the job. Her friendly voice and logistical expertise ensure help is on the way quickly and efficiently.

Core Competencies:

Emergency Response Route Optimization Customer Service Multi-tasking

📞 Handles 100+ calls daily

⚡ Average dispatch time: 3 minutes

Field Specialists

Our skilled technicians on the ground, ready to respond to your emergency 24/7

Available 24/7

James “Jimmy” Dawson

Roadside Assistance Specialist

Jimmy is your go‑to pro for jump starts, lockouts, fuel deliveries and tire changes. His calm demeanor and technical know‑how will have you back on the road in no time.

Experience:

8+ Years

Certifications:

ASE, WreckMaster

Services:

Jump Starts Lockouts Fuel Delivery Tire Changes Battery Service

Response Time

~20 mins

Success Rate

98%

Rating

⭐ 4.9

Heavy Duty Expert

Monica Lee

Heavy Recovery Specialist

Monica handles our most challenging winching and recovery operations. She’s trained to operate heavy‑duty equipment and excels at safely securing vehicles from any situation, from ditches to difficult terrain.

Experience:

12+ Years

Specialty:

Heavy Recovery

Expertise:

Winch Operations Off-Road Recovery Accident Scene Heavy Equipment Rollover Recovery

Equipment

50-ton

Recoveries

2,000+

Rating

⭐ 5.0

Support Team

The backbone of our operations, ensuring quality service every time

Mike Thompson

Fleet Mechanic

Keeps our fleet in top condition, ensuring safety and reliability for every call.

10 Years Experience

Rachel Johnson

Customer Relations

Manages customer feedback and ensures satisfaction with every service call.

5 Years Experience

Tony Chen

Night Shift Lead

Oversees overnight operations, ensuring 24/7 coverage for emergencies.

7 Years Experience

Amanda White

Training Coordinator

Ensures all team members are certified and up-to-date with safety protocols.

6 Years Experience

Our Team Values

What drives our team to deliver exceptional service every day

🛡️

Safety First

Your safety and your vehicle’s security are our top priorities

⚡

Rapid Response

We understand emergencies and respond with urgency

🤝

Professional Care

Treating every customer with respect and compassion

📚

Continuous Learning

Staying updated with the latest techniques and equipment

Join Our Growing Team

We’re always looking for skilled, dedicated professionals to join our team. If you’re passionate about helping others and have experience in towing or automotive services, we want to hear from you!

Competitive Pay Full Benefits Paid Training Growth Opportunities

View Open Positions

Need Assistance? Our Team is Ready!

With our experienced professionals available 24/7, help is just a phone call away.

📞 Call Now: (919) 230-4498 Contact Us Online